Cancellation Policy

Cancellation Policy:
To ensure we can accommodate all clients, we require at least 24 hours' notice for cancellations or rescheduling. Cancellations made less than 24 hours in advance or no-shows will incur a 50% service fee of the total booked.

We understand that unexpected situations can arise and appreciate your understanding of this policy. If you need to cancel or reschedule, please email us directly—we do not accept cancellations via voicemail.

Our business hours are weekdays from 8 AM to 5 PM, during which you can expect to reach someone. Outside of these hours, please send us an email to ensure your cancellation is processed. Our email is reception@turnnorthdlmn.com.

Thank you for your understanding!

Updated Policy for Family Members under the age of 13

At Turn North, we’re committed to providing an elevated customer experience for all our clients. To enhance this, we are updating our policy regarding guests under the age of 13. This decision comes as we strive to create a comfortable environment for everyone, especially our clients with young families.

Starting October 1, 2024, we kindly ask that clients do not bring anyone under 13 to their appointments. We understand this may require some adjustments, and we’re here to help accommodate your needs.

For families, we’ve been referring young children seeking haircuts to local salons and are happy to share our list of trusted businesses.

Thank you for your understanding as we implement this policy. We truly value your business and look forward to continuing to provide the exceptional experience you’ve come to expect at Turn North!

Warmly,

AJ & The Turn North Team

P.S. Children under 6 months are welcome to accompany you, as we understand the challenges of parenthood!

Pricing Increase

Beginning October 1, 2024, you will notice a slight increase in prices for some of our services at TURN North. This adjustment reflects our commitment to providing an enhanced experience for our clients, taking into account factors such as expertise, education, and product usage. We believe this approach allows us to deliver even better service and value to you.